Frequently Asked Questions

The “small print” is laid out below, please take a minute or two to browse through it, then you’ll know as much as we do.

Do we ask for deposits?

No. We simply ask you for your credit or debit card details to guarantee your booking. We do not take any money at the time you book, leaving you to pay your bill when you take your leave of us.

You are free to amend or cancel your booking up to 24 hours before your confirmed date of arrival. If circumstances dictate that you have to cancel within 24 hours and we are unable to re-let your room, we reserve the right to make a cancellation charge of the full value of your booking. This amount will be charged to the card you gave us to confirm your booking and we’ll send you the paperwork so that you can claim it back off your travel insurance.

Guests who do not turn up.

Sad to say, there are some guests who simply don’t turn up for their booking!! In the event of this happening, we have no choice but to charge the full cost of your stay to the card you gave us to confirm your booking. Again, we will, of course, send you the paperwork to allow you to reclaim the amount from your travel insurance.

Do you accommodate youngsters?

Sorry, no. We are an adults-only B&B.

What time can I Check In and Check Out?

Check in time is between 16.00 and 20.00. If your travel plans mean that you need to arrive earlier or later, please just let us know when you book and we shall be here.

If you are unavoidably delayed and can’t avoid arriving later than 20.00, we’d appreciate you letting us know. It is best, please to do this by giving us a quick call on 01540 230047.

When the time comes to say goodbye, we ask you to vacate your room by 11.00 on the morning of your departure.

What time is breakfast?

We serve breakfast between 8.00 am and 9.30am daily. If, however, you need an earlier breakfast time, we’ll be happy to oblige. Please discuss this with us when you make your booking.

Do you cater for Special Diets?

We pride ourselves in providing choices for guests with special dietary needs. We simply ask that you let us know about yours at the time you make your booking.

What about pets?

We’re sorry but we are not able to offer accommodation for guests with dogs.

Do you have anywhere I can smoke or vape?

The simple answer is no. We do not offer any facilities at all in the house for guests who wish to smoke or vape. We do provide a “Butt Bin” in the car park in which we ask you to deposit your cigarette ends.

I’m allergic to feathers, can you help?

Our beds are made up with non-allergenic pillows and duvets for you – problem solved. If you would prefer a feather pillow, please ask, again no problem at all.

Do you have WiFi?

Yes, we provide High Speed Wifi. However, we’d ask you please to take a look at our policy regarding the use of mobile phones, tablets & laptops.

Doing our best to keep you safe while you’re with us.

First & foremost, Irene and I hope that you and yours have been able to keep well during the Coronavirus Pandemic, something which has had a major impact on us all.

We both very much look forwards to welcoming guests again, once we are allowed to re-open. The Scottish Government’s latest advice, as of 19th June, is that this is still going to be on 15^th July, though there is the possibility of that being delayed. The First Minister announced that there will be a further statement no later than 2nd July.

However, while we have been closed, we have not been idle. In addition to getting some exterior renovations and upgrades done, we have been taking a detailed look at the way Clune House operates, taking into account the recently issued Scottish Government Guidelines. We’ve been planning and implementing the changes necessary to ensure, as much as we can, that we keep you, our guests, as safe as possible while you’re here with us.

Alongside that, we have not forgotten that our reputation for friendly, customer service is at the heart of what we do. Taken together, this means that we will play our part in you safely enjoying your time here in the natural splendour of the Highlands.

What we are doing for you.

In summary, the actions we are taking include:

Arrival.

When you arrive, you’ll still enjoy our normal, warm, friendly welcome, albeit without any hugs or handshakes. We’ll also happily still help with your luggage if you’d like us to.

We still intend showing you up to your room and telling you how everything works – as we normally do, and we’ve devised a way of doing this which meets distancing requirements.

Your room and house keys, sanitised of course, will be in your room door.

Your Room.

Here, we have made a number of changes, removing non-essentials such as cushions and throws, plus simplifying a few other things while still ensuring that you have everything you need for an enjoyable, comfortable and safe stay here.

For your first night with us, you can be confident that your room will have been well-aired and thoroughly cleaned and sanitised, utilising antibacterial cleaning liquids and sanitisers throughout, in preparation for your stay.

When we’re refreshing your room between nights of your stay, we’ll be following a new routine with even more attention to detail than our usual.

We are doing all this ourselves so that we can be as sure as we can be that it is done the way we want it to be.

Public Areas.

Your safety starts at our front door with sanitisation of the doorbell and handles. Moving through the public areas, these will be cleaned even more thoroughly than usual, especially higher traffic things such as table tops, the handrail up the stairs, door handles, etc.

We have rearranged the chairs and sofas in our Guest Lounge a wee bit, to allow you to relax in our comfortable seating but at the required distance from your fellow guests with whom you’ll still be able to chat if you’d like to. We’ve also done a bit of decluttering with most of Irene’s Teddy Bears on furlough for now and, sorry, but the choccies bowl has been retired too.

Breakfast.

Most significantly, we have replaced, for now, our much-loved communal breakfast table with separate tables for two which we’ve managed to place the required distance apart.

We made the room layout as flexible as we can so, if you are travelling as a group or family, the tables can easily be rearranged to make a larger table for 3, 4, 5 or 6, no problem at all.

For now, we have “rested” three dishes from our menu which still offers you the widest breakfast choice in the area. We also still cater for any dietary needs that you have.

We’ve introduced changes to the way we prepare and serve your breakfast to comply with the current best practice guidelines.

Check Out.

We have devised a simple and safe process for you to pay by card on your departure as normal. However, if you prefer to settle your bill directly into our bank account the night before your departure, we can do that too, no problem. For the time being we prefer not to take payment by cash or cheque.

What we ask of you.

“Coughs & sneezes spread diseases” – never, perhaps, has this old saying been more appropriate.

There’s no easy way for us to say this and without wanting to appear unwelcoming at all, if you have any of the symptoms associated with Covid 19, we would suggest that you think about your travel plans, perhaps rescheduling them for another time.

No symptoms? That’s great news. Here, then, are a few simple things, please, to help us help you.

Every time you come into the house, please sanitise your hands using the sanitiser provided in reception.

Every time you enter the Guest Lounge, whether for breakfast or just to relax, please sanitise your hands using the sanitiser provided in reception.

Play Your Part – Try To Stay Apart.

Be respectful of your fellow guests, giving each other ample space and allowing each other to pass safely, especially in the corridor, on the stairs and in reception.

Working together, you & your fellow guests can all enjoy your time together at Clune House and we can enjoy looking after you while also helping to keep each other safe and well.

Thank you in anticipation of your cooperation.